Terms and Conditions

General contract terms and conditions

This page www.cordonshop.com is the property of LA INDUSTRIAL ALGODONERA SA with CIF A43000132 and tax address at C/ SANT RAFAEL, 21 43470 LA SELVA DEL CAMP - TARRAGONA.

The General Contracting Conditions regulate the distance selling relationship between LA INDUSTRIAL ALGODONERA SA and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, Information Society Services and Electronic Commerce.

LA INDUSTRIAL ALGODONERA SA reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, LA INDUSTRIAL ALGODONERA SA reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is commercial.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Likewise, you can subscribe to the newsletter to receive offers for the aforementioned products or general information that may be of interest to you.

As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal and legal capacity necessary to access the websites of LA INDUSTRIAL ALGODONERA SA and contract through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a website user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Regulation (EU) 2016/679, LA INDUSTRIAL ALGODONERA SA informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under the responsibility of LA INDUSTRIAL ALGODONERA SA. , with the purpose of processing said actions by the user and managing subsequent actions derived from them. Likewise, LA INDUSTRIAL ALGODONERA SA informs of the possibility of exercising the rights of access, rectification, deletion, limitation, portability and opposition by writing to the address C/ SANT RAFAEL, 21 43470 LA SELVA DEL CAMP - TARRAGONA or by email info@cordonshop.com.

As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have consent to use it in order to build loyalty in the relationship between the parties.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section, but its management is allowed, and the user can delete those records that he considers not necessary to view.

Once the purchase process is completed, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours from the end of the service, contact LA INDUSTRIAL ALGODONERA SA at the customer service telephone number 977 844 000 or by email at info@cordonshop.com.

All the contents of the website are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations, LA INDUSTRIAL ALGODONERA SA offers information on all items for sale, their characteristics and prices. However, LA INDUSTRIAL ALGODONERA SA reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.

Essential product features

The products offered in our online store incorporate a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The color of the product, visible in the photograph, is not binding. The same is identified in the characteristics.


All products offered on the website enjoy the commercial guarantee of their supplier. LA INDUSTRIAL ALGODONERA SA has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the establishment of LA INDUSTRIAL ALGODONERA SA, the after-sales service, by email to info@cordonshop.com or to the points established by the own supplier. In case of doubt, you can contact the customer service telephone number 977 844 000 or by email info@cordonshop.com.


All products indicate the sales price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, this would be indicated.

Delivery and transportation costs

LA INDUSTRIAL ALGODONERA SA only makes shipments to Spain (Peninsula, Balearic Islands and Canary Islands), Andorra, Portugal, and countries of the European Union.

The prices are:

  • Spain peninsula: €3.99
  • Spain Islands (Balearic and Canary Islands): €4.99
  • Andorra: €11.99
  • Portugal: €7.99

Free shipping from €35 ONLY to SPAIN (PENINSULAR AND ISLANDS).

Delivery time ranges between 2 and 5 business days for Spain, and 4 to 10 business days for International.

Forms of payment and execution of the service

The client may pay the amount of their service by choosing any of the following methods. During the purchasing process you must indicate your choice:

- VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.

Likewise, the data about your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any server of LA INDUSTRIAL ALGODONERA SA.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction.

This payment method is valid only on the website.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, it will remain obliged to LA INDUSTRIAL ALGODONERA SA to compensate for the damages and losses caused as a result of said cancellation.


Allows you to send payments online safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information at Paypal: http://www.paypal.com.

LA INDUSTRIAL ALGODONERA SA undertakes to provide the service within a maximum of 5 business days, starting from the day following the request for its provision.

The availability of the products offered by LA INDUSTRIAL ALGODONERA SA may vary depending on the service. In case of non-execution due to unavailability, LA INDUSTRIAL ALGODONERA SA will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days, LA INDUSTRIAL ALGODONERA SA may give the double option of: offering the client without a price increase, a service with similar characteristics or of superior quality, or except for justified reasons. and demonstrable by LA INDUSTRIAL ALGODONERA SA within this same period to pay the sums paid for the canceled service. In the event that LA INDUSTRIAL ALGODONERA SA does not make this payment within the stated period, the buyer may claim to be paid double the amount owed, without prejudice to his or her right to be compensated.

Right of withdrawal, payment refund and claims

The customer will have a minimum period of fourteen calendar days to withdraw, starting from the day of receipt of the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by notification by telephone communication to 977 844 000, by email to info@cordonshop.com, sending your letter to our postal address C/ SANT RAFAEL, 21 43470 LA SELVA DEL CAMP - TARRAGONA, or through the withdrawal form.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

If the client requests that the provision of the service begin during the withdrawal period, he or she will be obliged to pay the amount proportional to the part of the service provided at the time in which he or she has communicated his or her withdrawal, in relation to the object of the contract.


The customer must return or directly deliver the product to LA INDUSTRIAL ALGODONERA SA, at the address C/ SANT RAFAEL, 21 43470 LA SELVA DEL CAMP - TARRAGONA, without any undue delay, and in any case within a maximum period of fourteen calendar days to from the date on which the right to withdraw from the contract is formalized. The deadline will be deemed met if the customer returns the product before the end of the deadline.

LA INDUSTRIAL ALGODONERA SA will be responsible for the costs of the return.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed. Once received/s, we will check their status. As soon as we verify that both the item(s), as well as possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

Payment refund

The reimbursement of the amounts received by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.

LA INDUSTRIAL ALGODONERA SA will pay the amounts paid by the client within 14 calendar days from the date of receipt of the right of withdrawal.

LA INDUSTRIAL ALGODONERA SA may withhold the refund until the product has been received, a reason for withdrawal, or until the customer provides proof of its return, depending on which condition is met first.

In the event of unjustified delay on the part of LA INDUSTRIAL ALGODONERA SA, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of of said amount.

Return of defective product

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing LA INDUSTRIAL ALGODONERA SA of the reason for return through any of the means provided in these contract conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

LA INDUSTRIAL ALGODONERA SA undertakes to assume the cost of the return and to replace the product with a new one in accordance with conditions accepted at the time of sale.

If the customer wishes to file a claim, the LA INDUSTRIAL ALGODONERA SA establishment is located at C/ SANT RAFAEL, 21 43470 LA SELVA DEL CAMP - TARRAGONA or through the email info@cordonshop.com.


Likewise, LA INDUSTRIAL ALGODONERA SA reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. LA INDUSTRIAL ALGODONERA SA has its registered office at C/ SANT RAFAEL, 21 43470 LA SELVA DEL CAMP - TARRAGONA, Spain.